Course Description: Conflict Resolution, When two or more people come together, there is bound to be conflict. This presentation will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. (2 CMEs, General)
Through this presentation participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. (2 CMEs, General/Ethics)
Experiencing diversity is a part of living within a civilized society. Understanding the various forms of diversity makes for a better mediator and a mediation. With the Diversity and Inclusion module you will recognize how to better manage diversity. (2CMEs, Diversity)
Webinar (live) April 16, 2020 11:00 a.m. EST: Diversity: What Harry Potter Can Teach Us . (2 CMEs, Diversity/Family)
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